Privacy Policy

1. Introduction
Vikiran Travels Solutions Private Ltd (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and complying with applicable Indian data protection  laws, including the Information Technology Act, 2000, the SPDI Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act). By using our services, you consent to the practices described herein.

2. Information We Collect
We may collect the following categories of information:

• Personal Information: Name, email address, phone number, residential address, and driver’s license details.
• Booking Information: Trip details, payment information (credit/debit card, UPI), and user preferences.
• Vehicle Usage and GPS Data: Real-time location and driving behavior data (e.g., speed, routes) for security, theft prevention, and assistance. 
• Sensitive Personal Data: In limited cases, medical or health-related information for special trips. Such data will only be collected with your explicit consent.

3. Use of Information
Your information may be used for:

• Processing and managing bookings.
• Monitoring vehicle location for safety, accident response, and breakdown assistance.
• Communicating with you regarding bookings, payments, and safety alerts.
• Providing promotional communications, subject to your right to opt out.

4. Information Sharing and Disclosure

• We do not sell or rent personal information.
• Information may be shared with trusted service providers, including payment processors, insurance companies, and authorized partners, solely for service  delivery.
• Disclosure may be made if required under applicable Indian law, regulation, or legal process.

5. Data Security
We implement reasonable security practices and procedures as required under the IT Act and SPDI Rules, and adopt safeguards consistent with the DPDP Act to protect personal data against unauthorized access, misuse, or disclosure.

6. User Rights
Under Indian law, including the DPDP Act, you have the right to:

• Access, correct, or request deletion of your personal data.
• Withdraw consent for processing of sensitive personal data.
• Manage location services and marketing preferences through your device or browser settings.
• Lodge grievances with the designated Data Protection Officer (DPO), whose details will be provided on our website.

7. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the “Last Updated” date revised accordingly. Continued use of  our services after such updates constitutes acceptance of the revised policy.

9. Contact Information
For questions, concerns, or requests regarding this Privacy Policy, please contact us at:
vikirantravels@gmail.com
+91 8722274416